📧Email: service@norlato.com


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Free standard shipping on orders over $60
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Bring your favorite character to life with a fully custom-made cosplay outfit from GnG Cosplay Studio! Every costume is handcrafted individually for you, based on your measurements and specific requirements.
Features:
• Made-to-order and tailored to your measurements
• High-quality materials: eco leather, EVA foam, plastic, premium fabrics
• Custom detailing and expert craftsmanship
• Production time: 1 week to 6 months (depending on complexity and our current workload), except for items listed in the Ready to Ship section
• Worldwide shipping
How to Order:
Ready-to-Ship Items:
Products from our “Ready to Ship” section can be dispatched on the next business day after your order. With express shipping, delivery may take as little as 2–3 weeks from the order date.
Important Deadlines:
• If your deadline is less than 1.5 months from the delivery date, please contact us first to confirm if we can fulfill your order on time. Orders with such tight deadlines are only possible with express shipping.
• During peak season (April–October), we recommend allowing at least 2 months for production and delivery. If your deadline falls within this period (less than 2 months from delivery), please contact us in advance and choose express shipping—otherwise, we may not be able to accept your order.
Can’t find the costume you want?
If your desired costume is not listed in our catalog, you can request to add it to our pre-order section and get a price estimate. Contact us via any convenient method.
Installment Plans:
We offer a convenient installment plan:
Learn more:
• [How to Order]
• [How to Take Measurements]
• [Important Store Policies & FAQ]
• [Payment & Shipping]
• [Contact Us]
Important Policies:
• Each order is custom-made and non-refundable.
• Double-check your measurements before submitting.
• Production starts after all details and payment are confirmed.
• Route Shipping Protection is highly recommended. GnG Cosplay is not responsible for lost or damaged parcels if Route Shipping Protection is not selected.
Note: Shipping, refund, and privacy policies are available on our website. By placing an order, you agree to our store policies.

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